Terms of Service

Last updated: October 2, 2026

These Terms of Service ("Terms") are a binding agreement between you and [COMPANY LEGAL NAME], a Delaware corporation doing business as labelmaker.si ("labelmaker.si", "we", "us"). labelmaker.si is a United States product. They govern your use of labelmaker.si, the studio, our mobile and desktop apps, the labelmaker connector, our API and MCP server, and every product and service we provide (together, the "Service").

By creating an account, buying files or a plan, or using the Service, you accept these Terms, the Privacy Policy, the Acceptable Use and Content Policy, and the Purchases, Downloads and Refunds Policy. If you use the Service for a business, you accept them on its behalf and confirm you have authority to do so.

1. Who can use the Service

1.1 You must be at least 18, or the age of majority where you live, and able to form a binding contract. If you are 13 to 17 you may use the Service only with a parent or guardian who accepts these Terms and is responsible for your use and purchases. 1.2 You may not use the Service if you are barred from doing so under applicable law, including sanctions and export laws. 1.3 You are responsible for your account, for keeping your credentials, passkeys and API tokens secure, and for everything done through your account, including by agents you connect.

2. What we provide

2.1 A service, not content. labelmaker.si is a design and file-generation service. We sell designs, print-ready files and plans. We do not print, manufacture or ship physical goods; you print your files yourself or with a print provider you choose, and that provider is solely responsible for its printing. You decide what to create, upload, generate, print or download. We do not select, review or endorse your content before you submit it, and we are not the author or publisher of it. 2.2 AI tools. The Service lets you generate and edit images and text with AI models we route to (from third-party providers) or with models you bring (your API key, your hardware or your agent). AI output may be inaccurate, similar to other people's output, or unexpected. You are responsible for reviewing every design, including spelling, barcodes, QR codes, regulatory label content, dimensions and colors, before you approve it. 2.3 Approval. When you buy or export a file you accept the design as shown in the studio, including its text, codes, colors and dimensions. 2.4 Changes. We may change, add or remove features, products, materials, models and providers. We will not reduce what you have already paid for in a current billing period without a pro-rata refund.

3. Your content and your responsibility for it

3.1 Ownership. You keep all rights you hold in content you upload or provide ("Your Content"). 3.2 Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, modify (for example, resizing, color conversion, cut-path and print-plate generation) and display Your Content solely to provide and improve the Service for you, to comply with law, and, only if you publish it, to show it in the public gallery. This licence ends when you delete the content, except for copies kept for completed purchases, legal obligations, disputes and backups, which are deleted on our normal schedule. 3.3 Your warranties. Each time you upload, generate, order, publish or download, you represent and warrant that: (a) you created the content or have all rights, licences, consents and releases needed to use, print, sell and distribute it, including for any trademarks, characters, logos, artwork, fonts, photographs and the names or likenesses of real people in it; (b) it and your use of it do not infringe or violate anyone's intellectual property, privacy, publicity or other rights; and (c) it complies with these Terms, the Acceptable Use and Content Policy, and all laws that apply to you and to the product, including labelling, packaging, food, cosmetic, cannabis, alcohol, tobacco, election, consumer-protection and barcode (GS1) rules. 3.4 Regulated labels. Our preflight checks and compliance hints are aids only. They are not legal, regulatory or professional advice and do not guarantee compliance. You are solely responsible for the legality and accuracy of any label, package, sign or other product you make. 3.5 Barcodes. GTIN, UPC and EAN numbers must be licensed by you from GS1 or another lawful source. We only render the numbers you give us. 3.6 Our right to refuse. We may refuse, pause or cancel any purchase, generation, upload, publication or account, at any stage and without liability beyond refunding amounts paid for the affected undelivered files, if we reasonably believe it breaks these Terms or the law, infringes someone's rights, or exposes us or others to harm.

4. AI output and licences

4.1 Your rights in output. As between you and us, we assign to you whatever rights we hold in output generated for you, and you may use it for any lawful purpose, including commercially, subject to these Terms and the terms of the model provider used. 4.2 No exclusivity or protectability guarantee. AI output may not be protectable by copyright or other rights, and similar output may be generated for others. Unless you buy an Exclusive licence (which means we will never reuse or resell that design and we record its hash with your order), output is non-exclusive. 4.3 Third-party rights are excluded. Our assignment and any licence never include rights in third-party trademarks, characters, logos, artwork, fonts or likenesses. If output resembles protected material, you are responsible for not using it in an infringing way. 4.4 Model providers. Some models are provided by third parties under their own terms. When you choose a model, or bring your own key, hardware or agent, you also agree to the terms of that provider, and you are responsible for your own provider accounts and keys. 4.5 Fonts and stock assets. Fonts in the studio are licensed for print and commercial use under their own licences (mostly the SIL Open Font License). You may not extract and redistribute font files. If you upload fonts or assets, you warrant you hold a licence that covers your use.

5. Purchases, prices and payment

5.1 Prices. Prices and taxes are shown before you pay. Prices may be displayed in your local currency at an indicative exchange rate; the amount charged is confirmed at payment. We may correct obvious pricing errors; if we do after you order, you may cancel for a full refund. 5.2 Payment. Payments are processed by Stripe and other processors we name at checkout. We never see or store full card numbers. By paying you authorise us and our processor to charge the method you choose, including for plan renewals and purchases your authorised agents make within your spend caps. 5.3 Taxes. Prices may exclude VAT, GST or sales tax, which we calculate and collect where required. 5.4 Delivery. Files are delivered instantly to your account. 5.5 Refunds are governed by the Purchases, Downloads and Refunds Policy. 5.6 Future physical products. If we or a successor later offer printed products, their production, shipping and returns will be governed by additional terms shown at that time.

6. Plans, AI usage and auto-renewal

6.1 Plans (for example Maker, Pro and Studio) renew automatically at the end of each monthly or yearly term at the then-current price until you cancel. We tell you the price, term and renewal date before you subscribe, and we notify you before any price increase and before yearly renewals. 6.2 Cancel anytime in your account, in one step, or by contacting us. Cancellation takes effect at the end of the current term; you keep access and plan benefits until then. Except where the law requires otherwise, fees already paid are not refunded. 6.3 Your AI. AI features run on your own provider account (your API key, a model on your own computer, or your Claude/ChatGPT plan through the labelmaker.si connector). Your provider bills you for that use under its own terms. We do not sell, resell or pay for AI usage, and we never store your provider keys: a key you enter stays in your browser and is sent only to the provider you chose. 6.5 Agents. You can let an agent use your account within the spend caps and scopes you set. Every purchase still requires your confirmation. You are responsible for agents you authorise; you can revoke them at any time. 6.6 Launch offers (Founders, Pioneers) are personal to the account, are governed by their published terms, and may not be sold or transferred.

7. Public gallery and sharing

7.1 Your work is private by default. It appears in the public gallery only if you publish it, and you can unpublish it at any time. 7.2 By publishing, you grant other users a licence only to view it on the Service, unless you choose a different licence when you publish (for example, offering it for sale).

8. Acceptable use

You must follow the Acceptable Use and Content Policy. In particular you must not use the Service to break the law, infringe rights, harm minors, harass people, distribute malware, scrape or overload the Service, circumvent limits or security, resell access without our permission, or build a competing dataset or model from the Service's output or catalog.

9. Intellectual property claims

We respond to notices of alleged infringement under our Copyright and Trademark Policy, including the US Digital Millennium Copyright Act and the EU Digital Services Act. We terminate repeat infringers in appropriate circumstances.

10. Our intellectual property

The Service, including its software, studio, print engine, catalog, models we train, brand, and everything else we provide other than Your Content and your output, is owned by us or our licensors and protected by law. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service under these Terms. "labelmaker.si" and our logos are our trademarks.

11. API, MCP and connector

11.1 Use of the API, MCP server and connector requires an account and authorised tokens, is subject to rate limits and spend caps, and may be suspended for abuse. 11.2 Tool inputs and outputs are data, not instructions. You are responsible for prompts, tools and automations you run.

12. Third-party services

The Service links to or relies on third parties (payment processors, model providers, sign-in providers, app stores, and any print shop you choose to use). Their terms govern your use of them. We are not responsible for third-party services we do not control, but we choose partners with care.

13. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE, AI OUTPUT, PREFLIGHT, COMPLIANCE HINTS AND SCAN TESTS ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR THAT OUTPUT WILL BE UNIQUE, ACCURATE OR LAWFUL FOR YOUR USE. Scan checks and previews simulate print conditions; actual print results depend on your printer, materials and settings, which we do not control. Nothing in these Terms limits warranties or rights that cannot be excluded under consumer law.

14. Limitation of liability

14.1 TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, SALES, GOODWILL, DATA, PRINTING OR MATERIAL COSTS, OR PRODUCT RECALLS, RELABELLING OR REGULATORY PENALTIES, ARISING FROM THE SERVICE OR THESE TERMS. 14.2 OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE ORDER OR SUBSCRIPTION GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE IT AROSE AND (B) USD 100. 14.3 These limits do not apply to liability that cannot be limited by law, such as for death or personal injury caused by negligence, fraud, or, for consumers in the EU and UK, gross negligence or intent.

15. Indemnity

You will defend, indemnify and hold harmless us, our affiliates, officers, employees, contractors and model providers from all claims, losses, damages, fines, costs and expenses (including reasonable legal fees) arising from Your Content, your output as used by you, anything you or your printer make from your files, products you sell or distribute, your breach of these Terms or the law, or your infringement of anyone's rights. We will notify you of a claim and may take control of the defence at your cost. Consumers' statutory rights are not affected.

16. Suspension and termination

You may close your account at any time. We may suspend or terminate your access, with notice where practical, if you breach these Terms, create risk or legal exposure, fail to pay, or if we stop offering the Service. Sections that by their nature should survive (including 3, 4, 10, 13 to 15, 17 and 18) survive termination. On termination we refund prepaid files not yet delivered, except where termination is for your breach, fraud or abuse.

17. Disputes and governing law

17.1 Talk to us first. Contact support@labelmaker.si; most problems are solved with a fixed file or a refund. 17.2 Governing law. These Terms are governed by the laws of the State of Delaware and applicable US federal law, without regard to conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute not subject to arbitration, except that consumers may also bring claims where they live and keep the protection of the mandatory laws of their country of residence. 17.3 US customers: arbitration. If you live in the United States, you and we agree to resolve disputes by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except small-claims cases and claims for injunctive relief for IP misuse. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@labelmaker.si with your name and the words "arbitration opt-out". 17.4 Customers outside the US. Consumers in the EU, UK and elsewhere keep the protection of the mandatory consumer laws of their country and may use their national consumer dispute bodies.

18. General

18.1 Changes to these Terms. We may update these Terms. For material changes we will give at least 30 days' notice by email or in the Service before they take effect; continued use after that means you accept them. Changes never apply retroactively to orders already placed. 18.2 Assignment. You may not assign these Terms without our consent. We may assign them, including to a successor in a merger, acquisition, reorganisation or sale of assets, and will notify you. 18.3 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including carrier delays, supplier shortages, outages of providers, natural events, war, strikes or government action. 18.4 Entire agreement, severability, no waiver. These Terms and the policies they reference are the entire agreement on their subject. If a provision is unenforceable, the rest remains in effect. Not enforcing a right is not a waiver. 18.5 Notices to us go to legal@labelmaker.si; notices to you go to your account email. 18.6 Language. If we provide a translation, the English version controls to the extent permitted by law.

Contact: labelmaker.si · support@labelmaker.si · legal@labelmaker.si

Privacy Policy

Last updated: October 2, 2026

[COMPANY LEGAL NAME], a Delaware corporation doing business as labelmaker.si ("we"), is the controller of personal data processed through labelmaker.si, our apps, connector, API and MCP server. This policy explains what we collect, why, and your rights, including under the EU and UK GDPR, the California Consumer Privacy Act (CCPA/CPRA) and other US state privacy laws.

Private by default

Every account's designs, uploads, prompts, generations, agent sessions and orders are private to that account. We do not show your work to other customers, and we do not use one customer's content in another customer's session. Your work appears publicly only if you publish it to the gallery.

What we collect

Voice. Browser voice is processed by your browser's speech service; local voice stays on your machine. If you send a transcript to SI, we process the text like any prompt. We do not store raw audio.

Your own keys and models. API keys you bring are encrypted and used only for your jobs; we never display them again. Local models run on your device and we never connect to it.

AI providers and training

We send prompts and images to the model provider you choose (or Auto picks) only to produce your result. We select providers whose terms do not allow them to train on API inputs, or we tell you in the model picker when a provider differs. We do not use your private content to train models. Content you publish to the gallery may be used to improve search and recommendations on the Service, never to train image models, unless you opt in.

Who we share data with

Only as needed to run the Service, under contracts that protect it: hosting and storage (Cloudflare), database (Neon), payments (Stripe), model providers (prompt and image only, no account identity), email delivery, error monitoring, and professional advisers. We also share data when the law requires it, to protect rights and safety, or with a successor in a merger or acquisition (we will notify you). We do not sell personal data or share it for cross-context behavioural advertising.

International transfers

We are a US company and process data mainly in the United States, and also in the EU and other countries where our providers operate. For transfers out of the EEA/UK we rely on adequacy decisions (including the EU-US Data Privacy Framework where the recipient is certified) or Standard Contractual Clauses.

Retention

Account data: while your account is open, then deleted within 90 days. Purchases and invoices: as long as tax law requires (typically 7 to 10 years). Content: until you delete it; files you bought stay available for re-download while your account is open. Logs: up to 12 months.

Security

Encryption in transit and at rest, per-account storage isolation, short-lived file links, least-privilege access, and payment data handled by PCI-certified processors. See our security overview.

Your rights

Depending on where you live you can access, correct, delete, export (portability), restrict or object to processing, withdraw consent, and opt out of sale or sharing (we don't sell or share). EU/UK residents may complain to their data protection authority. To exercise rights, use account settings or email privacy@labelmaker.si. We respond within 30 days (45 for US state requests) and never discriminate for exercising rights. Authorised agents may submit requests with proof of authority.

Children

The Service is not directed to children under 13 (16 in the EEA where required). We do not knowingly collect their data; if we learn we have, we delete it.

Cookies

Strictly necessary cookies keep you signed in and secure. Preference storage remembers settings like your model, style and voice choices. Analytics cookies are used only with your consent, which you can change at any time from the footer link "Cookie settings". We honour Global Privacy Control signals.

Changes

We will notify you of material changes before they take effect.

Contact / controller: labelmaker.si ([COMPANY LEGAL NAME]), United States · privacy@labelmaker.si. EU and UK representatives will be listed here once appointed.

Acceptable Use, Content, and Copyright Policy

Last updated: October 2, 2026

labelmaker.si is a service: you create what you want, within the law. This policy lists what is not allowed and how we handle rights claims.

Not allowed

1. Illegal content, including child sexual abuse material (reported to NCMEC and authorities), terrorist content, and content that is illegal where it is made, sent or sold.
2. Infringement: printing, publishing or selling content you don't have rights to, including others' trademarks, characters, logos and artwork, counterfeit goods and fake brand labels.
3. Deception and fraud: fake official documents, IDs, licences, permits, currency, stamps, tickets, safety certifications, inspection or tax stickers; impersonating real people, brands or government bodies; misleading product, food, drug, cosmetic or supplement labels.
4. Harm to people: harassment, threats, doxxing, non-consensual intimate imagery, sexualised content of real people without consent, and content promoting violence or hatred against protected groups.
5. Unsafe or regulated products made in breach of law, including counterfeit alcohol, tobacco, cannabis or drug labels, and election material without legally required disclosures (for example "Paid for by" lines).
6. Abuse of the Service: malware, attacks, scraping, overloading, bypassing limits, spend caps or security, reselling access without permission, automated account creation, or using output, the catalog or the Service to train a competing model or build a competing dataset.

We may remove content, refuse or cancel orders, and suspend or close accounts that break this policy, and report illegal activity to authorities.

Copyright and trademark policy

We respect intellectual property and respond to valid notices.

To report infringement email our designated copyright agent at ip@labelmaker.si (agent details are on file with the US Copyright Office). Include: your contact details; the work or mark you own; where the material is on the Service (link or order/design id); a statement that you have a good-faith belief the use is not authorised; a statement, under penalty of perjury, that the notice is accurate and you are authorised to act; and your signature. We act expeditiously, notify the user, and may remove the material, cancel related orders, and unpublish it from the gallery.

Counter-notice. If your material was removed by mistake, send a counter-notice with your contact details, the material removed, a statement under penalty of perjury that it was removed by mistake or misidentification, consent to jurisdiction, and your signature. We may restore it after 10 to 14 business days unless the claimant files a court action.

Repeat infringers. We terminate accounts of repeat infringers in appropriate circumstances.

EU Digital Services Act. Anyone can report illegal content to ip@labelmaker.si or the in-app report button. We explain decisions to the affected user, and users can appeal by replying to our decision.

Purchases, Downloads and Refunds

Last updated: October 2, 2026

labelmaker.si sells digital products: designs, print-ready files and plans. AI runs on your own provider account and is billed by your provider. We do not print, manufacture or ship physical goods. You print your files yourself, on your own equipment, or at any print shop you choose.

What you get

• Files are delivered instantly in your account and by download (for example SVG, PDF, PNG, DXF, ZPL, and sheet, roll and single layouts). You can download them again any time while your account is open.
• Plans include monthly print-ready exports and features as described on the pricing page.

Withdrawal right and digital content

Because files are delivered immediately, you agree when you buy that delivery starts right away. EU and UK consumers therefore lose the 14-day right of withdrawal once a download begins (Consumer Rights Directive, Article 16(m)). Your legal rights for faulty digital content are not affected.

Our promise: fix or refund

If a file is corrupt, won't open, or doesn't match the design you approved in the studio, tell us within 30 days and we will fix it or refund it.

Not covered:

• content you approved, including spelling, barcode and QR data, and colors as they look on your screen;
• how a third-party printer, print shop, material or machine reproduces your file;
• codes you changed after our scan check, or printed below the minimum size we warned about;
• low-resolution artwork you chose to export after a warning.

Printing is between you and your printer

Print results depend on the printer, ink, material, settings and calibration. We provide files built to industry specifications (bleed, safe area, cut paths, scan-checked codes), but we are not responsible for printing, cutting, application or any product made from your files, or for orders you place with third-party print shops.

Plans

Plans renew automatically until you cancel; cancel anytime in your account and keep access until the end of the term. See the Terms for details.

How refunds are paid

Refunds go back to the original payment method within 5 to 10 business days after approval, or as account credit if you prefer.

Chargebacks

Please contact us first; we resolve almost everything within a day. Opening a chargeback without contacting us may lead to account suspension while it is investigated.

Contact: support@labelmaker.si

Company

labelmaker.si is a United States product, owned and operated by [COMPANY LEGAL NAME], a Delaware corporation doing business as labelmaker.si.

• Support: support@labelmaker.si
• Legal and notices: legal@labelmaker.si
• Privacy requests: privacy@labelmaker.si
• Copyright and trademark reports: ip@labelmaker.si

© 2026 labelmaker.si. All rights reserved. labelmaker.si and the labelmaker.si logo are trademarks of [COMPANY LEGAL NAME].